Refund policy

We have a 5-day refund policy, which means you have 5 days after receiving your digital item to request a refund. You’ll need the receipt or proof of purchase at time of request. 

To start a refund, you can contact us at training@biotrauma911.com. 

Damages and issues
This does not apply, as all of our products are digital in nature

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and investigated your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at training@biotrauma911.com.